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Modem hangs up or hangs when verifying username and password

Error messages you may receive with this problem include: [691/635/718] Invalid username or password, or Access denied because username and/or password is invalid on the domain. Dial-up networking could not establish a connection; check your password and try again. [5] Access is Denied (Windows NT) Check the information on these pages for information and steps that may resolve the problem.

In addition to referencing the links above for troubleshooting steps, please note the following:

1. Check your username and password to be sure they are correct and in lowercase without spaces. Try connecting with your username in the format of username@VISP Data Not Found